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The Iowa Hospital Auxilians and Volunteers Conference (IHAV) offers volunteer and auxiliary leaders and managers an opportunity to learn, connect and lead. Through educational sessions led by nationally recognized volunteer management expert Susan Sanow, attendees will explore strategies for empowering volunteers, strengthening program operations and developing effective volunteer ambassadors. The day also includes the IHAV annual business meeting and networking opportunities with colleagues from hospitals across Iowa.PROGRAM AGENDAThursday, November 59 a.m. Registration9:30 a.m. Welcome; Jamie Henley, President, Iowa Hospital Auxilians and Volunteers and Director, Volunteer Services, Mercy Medical Center, Cedar RapidsCedar Rapids9:35 a.m. Empowering Volunteers to Lead; Susan Sanow, CVA, Senior Manager for Volunteer Management Education, Volunteer Fairfax, Virginia10:30 a.m. Break10:45 a.m. The Volunteer Manager’s Essentials: Policies, Documents, Data; Susan Sanow, CVA, Senior Manager for Volunteer Management Education, Volunteer Fairfax, Virginia11:15 a.m. IHAV Update; Jamie Henley, President, Iowa Hospital Auxilians and Volunteers, Director, Volunteer Services, Mercy Medical Center, Cedar Rapids11:45 a.m. Lunch12:30 p.m. Building Ambassadors: Teaching Your Volunteers the Elevator Speech; Susan Sanow, CVA, Senior Manager for Volunteer Management Education, Volunteer Fairfax, Virginia1:45 p.m. Break2 p.m. IHAV Lead Roundtable Discussion3:30 p.m. Adjourn SPEAKERSusan Sanow, CVA, is the Senior Manager for Volunteer Management Education at Volunteer Fairfax (Fairfax, Virginia). Susan joined the board of Volunteer Fairfax in 2008 and the staff in 2011. Susan is an experienced meeting facilitator and trainer in the professional development of volunteer managers. She currently leads the volunteer management educational program that includes webinars, roundtables, book clubs and community conversations. She offers a portfolio of over 20+ webinars and workshops related to volunteer management. Susan has presented educational programs in the local area, statewide conferences and at national meetings. Thousands attend her educational programs each year. Susan holds a B.S. in Consumer-Community Services from Michigan State University. She became a Certified Volunteer Administrator in 2020 and served on the board of the Northern Virginia Association of Volunteer Administrators (2021 – 2025). In 2022, Susan was named an Exemplary Leader in Volunteer Engagement by the Association of Leaders in Volunteer Engagement (AL!VE). Susan currently serves on the AL!VE Advocacy Committee and the Council of Certified Volunteer Administrators Outreach Committee. View full conference details.Contact Autumn McGill or Pam Gridley with questions about this event.
The Iowa Hospital Auxilians and Volunteers Conference (IHAV) offers volunteer and auxiliary leaders and managers an opportunity to learn, connect and lead. Through educational sessions led by nationally recognized volunteer management expert Susan Sanow, attendees will explore strategies for empowering volunteers, strengthening program operations and developing effective volunteer ambassadors. The day also includes the IHAV annual business meeting and networking opportunities with colleagues from hospitals across Iowa.
PROGRAM AGENDAThursday, November 5
9 a.m. Registration
9:30 a.m. Welcome; Jamie Henley, President, Iowa Hospital Auxilians and Volunteers and Director, Volunteer Services, Mercy Medical Center, Cedar RapidsCedar Rapids
9:35 a.m. Empowering Volunteers to Lead; Susan Sanow, CVA, Senior Manager for Volunteer Management Education, Volunteer Fairfax, Virginia
10:30 a.m. Break
10:45 a.m. The Volunteer Manager’s Essentials: Policies, Documents, Data; Susan Sanow, CVA, Senior Manager for Volunteer Management Education, Volunteer Fairfax, Virginia
11:15 a.m. IHAV Update; Jamie Henley, President, Iowa Hospital Auxilians and Volunteers, Director, Volunteer Services, Mercy Medical Center, Cedar Rapids
11:45 a.m. Lunch
12:30 p.m. Building Ambassadors: Teaching Your Volunteers the Elevator Speech; Susan Sanow, CVA, Senior Manager for Volunteer Management Education, Volunteer Fairfax, Virginia
1:45 p.m. Break
2 p.m. IHAV Lead Roundtable Discussion
3:30 p.m. Adjourn
SPEAKER
Susan Sanow, CVA, is the Senior Manager for Volunteer Management Education at Volunteer Fairfax (Fairfax, Virginia). Susan joined the board of Volunteer Fairfax in 2008 and the staff in 2011. Susan is an experienced meeting facilitator and trainer in the professional development of volunteer managers. She currently leads the volunteer management educational program that includes webinars, roundtables, book clubs and community conversations. She offers a portfolio of over 20+ webinars and workshops related to volunteer management. Susan has presented educational programs in the local area, statewide conferences and at national meetings. Thousands attend her educational programs each year. Susan holds a B.S. in Consumer-Community Services from Michigan State University. She became a Certified Volunteer Administrator in 2020 and served on the board of the Northern Virginia Association of Volunteer Administrators (2021 – 2025). In 2022, Susan was named an Exemplary Leader in Volunteer Engagement by the Association of Leaders in Volunteer Engagement (AL!VE). Susan currently serves on the AL!VE Advocacy Committee and the Council of Certified Volunteer Administrators Outreach Committee.
View full conference details.
Contact Autumn McGill or Pam Gridley with questions about this event.